Manager ServiceNow - Technology Consulting

At EY, we’re all in to shape your future with confidence.  

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.   

Join EY and help to build a better working world. 

Confidence in your impact today. Freedom to build tomorrow.
At EY, you can be sure that you’re making a difference – for your client, for society, for your colleagues and for your own development. At the same time, you’ll have the freedom to work in a way that fits your life. Whether you choose to specialize, broaden your expertise or grow into leadership, you’re in the driver’s seat. Together with ambitious colleagues in an open and trusted culture, you aim for the best every day. Big on opportunity, friendly in collaboration. EY provides the resources you need to shape your career and make an impact in your field.

Your new job | About your main responsibilities
At EY, we offer you the opportunity to take your career in a new direction. We are looking for individuals who possess strong technical skills but wish to move more towards business and leadership roles. From this position, you can serve as a bridge between business and technical stakeholders, thereby creating greater value for yourself, the client, and EY.

EY is a platform from which you can take ownership of ServiceNow and other technological offerings, bringing these to market together with business colleagues. Through this, you will acquire the skills necessary to eventually operate, for example, as a platform owner or practice lead.

As the foundation of this transition, we are seeking colleagues who can effectively function as a Manager ServiceNow within our ServiceNow practice. As a Manager ServiceNow, you will play a crucial role in delivering innovative solutions to our clients.

Your responsibilities will include:

• Translating business requirements into (custom) technical designs


• Leading offshore implementation teams


• Ensuring that solutions are implemented according to design and that results meet business requirements


• Defining and promoting best practices in implementation as well as (agile) ways of working


• Mentoring junior team members and contributing to their development


• Collaborating with non-technical disciplines to achieve optimal solutions (such as experience designers, risk & cyber consultants, operational teams)


• Advising clients on how technology can enhance efficiency, sustainability, and business success

In addition to these responsibilities, you also have the freedom to develop other initiatives and shape your career in your own way.

Your new team | About your colleagues and the office
Your team

Become part of a team where your ideas are valued, your growth is supported, and your career can flourish. In our collaborative and inclusive environment, you build strong relationships with clients and colleagues, both in the Netherlands and internationally. We foster a culture where learning, development, and well-being go hand in hand, because we know that when you thrive, our clients grow as well.

Our Platforms team within Technology Consulting helps organizations embrace innovation by designing and implementing transformative digital solutions. We combine the latest technology with in-depth industry knowledge and leverage partnerships with leading technology providers. At EY, we believe that diverse perspectives drive the best solutions, and we encourage everyone to bring their unique qualities to the table.

Your office

Amsterdam
Our Amsterdam office is located at the Zuidas: a bustling area full of companies. In our Cross Towers, we welcome up to 1,500 people every day. For a breathtaking view of the city, head to the 22nd floor. Collaboration takes on a new meaning in our Wavespace, a high-tech environment that connects clients and colleagues virtually across the globe.

Your skills and strengths | About your unique contribution

• A completed bachelor’s or master’s degree


• At least 5 years of work experience, including a minimum of 3 years of hands-on experience with ServiceNow


• At least 2 ServiceNow Certified Implementation Specialist (CIS) certifications, preferably in the areas of risk or security operations


• You are comfortable in client conversations, pre-sales, communication, and leading and guiding technical teams


• You are available for at least 32 hours per week

 Your benefits | About your perks and work enjoyment

• A competitive salary that reflects your role and responsibilities, depending on experience and qualifications. Plus, a solid pension plan for the future. In addition to your salary, you’ll receive holiday allowance and an annual bonus (based on performance and development).


• A laptop and phone for both work and personal use, and a monthly internet allowance.


• 34 days of annual leave to recharge and unwind, plus the option to buy extra days.


• With the mobility budget, you decide how you travel. Choose a lease car, a discounted public transport subscription, or arrange transport easily via our app.


• At EY, we care about a healthy work-life balance. Hybrid working makes this easier. Whether you're working from the office, at a client, or from home, we’ll make sure you have a well-equipped home office.


• The opportunity to work up to 20 days per year from abroad.


• The option to swap 3 national holidays for non-national ones.


• You’ll have the space to grow both personally and professionally. Whether you want to deepen your expertise, develop your personality, or improve your leadership style, we offer a broad range of trainings and courses.


• Your well-being is our priority. We believe that when you feel good, you perform better. That’s why you’ll have access to the OpenUp wellbeing platform (including for your family). You can easily connect with psychologists and lifestyle experts within 36 hours and take part in wellbeing sessions.


• A strong focus on teaming and various internal networks where you can join all kinds of social activities. A positive work atmosphere and good collaboration with colleagues contribute to your overall happiness at work.

All this within an environment where our core values of integrity, inclusiveness, and respect are central. We think it’s important that you can be yourself and fully develop into the best version of yourself. Curious about all our benefits? Click here.

Ready to shape your future with us? | About your application process

For this vacancy, we only ask for your CV. This way, it’s quick and easy to apply.

After applying you will hear from our recruiter within 4 businness days whether we will proceed. If we proceed with you the process includes two interviews and an online assessment.

Research shows that women are less likely to apply if they don’t meet all the criteria. Please feel free to apply even if you don’t meet everything.

EY  |  Building a better working world 

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. 

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. 

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories