Services Delivery Design Process Expert

<h3>Job Title</h3>Services Delivery Design Process Expert<p style="text-align:inherit"></p><h3>Job Description</h3><p>In this role, you will be p<span>erforming the translation of a services blueprint (for the new services offering in development by the service development and launch processes), related detailed services admin and delivery (e2e from early customer engagement to end of services offering lifecycle) processes, into organizational designs and scaling–up approaches.</span></p><p><br /><b>Your role:</b></p><ul><li><p>Match needed organizational requirements as designed for the specific new services offering (on service generation process conceptual level, high level-and later detailed design level) on existing tooling and process to define the to be developed new organizational structures.</p></li><li><p>Responsible for requirements design and development of an organizational structure, with regards to tooling and processes that is scalable to deal with planned / forecasted growth. Works throughout the service generation and launch process with business process experts and capability domain leads to ensure designed enablers and interactions are optimized for organizational design and scalability.</p></li><li><p>Responsible for and able to prepare and executing test in the respective service generation process phases for verification and validation purposes of integral services offering (designed customer interactions, by using e.g. designed enabling hardware, software, detailed processes, work instructions, etc.)</p></li><li><p>Responsible for and able to validate that designed organization and scaling processes will perform in line with the set requirements.</p></li><li><p> Responsible for and able to ensure for operational staff, both customer facing and “back-office”, is able to perform designed interactions and according to designed processes, in all scenarios as in design scope.</p></li><li><p>Analyzes different scenarios and/or organizational designs, and works with capability domain leads and other functions during design and enabler-design phases to ensure integral optimized designs for use in service generation processes.</p></li><li><p>Ensure M2O and O2C organizations are properly adapted according to set requirements and related organizational designs and scaling approaches, ensuring current operations are not disturbed.</p></li><li><p>Ensures activation of aspects such as catalogue, supply chain operations</p></li></ul><p><br /><b>You're the right fit if:</b></p><ul><li><p>Bachelor or Master degree in business or technical field and at least 5 years of experience managing and executing implementation projects, preferably in a services environment implementing one or more new services.</p></li><li><p>Proven work experience in service or (commercial) supply chain or service organization with a practical understanding of market operational sales and delivery processes (Market2Order & Order2Cash)</p></li><li><p>High degree of services process acumen related to services offer and capability development, deployment, and management at a central level and across markets.</p></li><li><p>Knowledge of I2M, M2O, O2C processes.</p></li><li><p>Ability to lead in uncertain or ambiguous environments.</p></li><li><p>Strong organization skills.</p></li><li><p>High-level professional and interpersonal communications skills; superb writing skills in English.</p></li><li><p>Strong (on-line) collaboration skills in a multinational environment.<br /> </p></li></ul><p><b>How we work together</b><br />We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.<br /><br /><b>About Philips</b><br />We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.<br />• Learn more about <a href="https://www.philips.com/a-w/about.html" target="_blank">our business</a>.<br />• Discover <a href="https://www.philips.com/a-w/about/our-history.html" target="_blank">our rich and exciting history</a>.<br />• Learn more about <a href="https://www.philips.com/a-w/about/environmental-social-governance/our-purpose" target="_blank">our purpose</a>.<br />If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care <a href="https://www.careers.philips.com/global/en/our-culture" target="_blank">here</a>.</p><p></p><p>#LI-EU</p><p>#ConnectedCare</p>