Risk and Control Team Leader

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

As a Risk and Control Team Leader you will be responsible for supporting the CS Financial Compliance, Risk, Security and Quality Manager and business to identify, assess and mitigate legal, regulatory compliance, operational and financial risk. 

Partnering closely with business stakeholders you will be responsible for developing a comprehensive view of business risk taking activities within the Customer Service Department.

Successful risk management requires dynamic individuals led by a Team Leader who is able to collaborate with multiple stakeholders, integrate perspectives and ultimately drive beneficial business outcomes.

Key Job Responsibilities and Duties 

• Manage, support and continuously develop a high performing team of CS payment compliance consisting several analysts reviewing all CS service compensation payout to ensure payment requests compliance with company policies, procedures, and regulations and detect fraudulent activities


• Lead the team by setting clear goals and objectives, coaching and leading by example. Create an inspiring team environment with an open communication culture.


• Contribute to the integrity of CS department’s services/products, employees and compliance with respect to the evolving business environment. Ensure that all potential risks are identified and managed by designing and implementing the relevant controls to mitigate the risks (including the relevant documentation formalising the process & maintaining the process narratives).


• Build strong relationships with other departments within Booking.com. Be part of the wider CS Finance team and work closely with internal teams such as the Finance department (Risk and Controls, Tax) Security and Fraud Operations, Legal.


• Identify and follow-up on opportunities for improvements on the automating and optimizing operational processes, building coalitions across departments, and - if applicable - lead the change from start to finish, especially for internal fraud.

Role Qualifications and Requirements 

• 5+ years of experience in enterprise risk management and audit in large corporates, preferably in financial service industry




• 3+ years of people and project management experience




• Excellent communication skills and fluency in both spoken and written English




• Ability to support, develop and  grow team members on an individual level




• Experience in Risk and Controls field (risk assessment, control design and description, documentation and narrative)




• Ability to break up a complex problem into actionable and easy-to-understand solutions




• Good networking and stakeholder management skills and ability to influence others




• Positive and constructive attitude, organizational change management skills and be a role model embracing change




• Team player, ability to listen and take in other points of view




• Experience of google suite and related MS Office business applications

Benefits & Perks - Global Impact, Personal Relevance:

[Sample “Benefits and Perks” language - this may be used as a starting point, but must be edited each time to ensure alignment to local benefits]:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave




• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)




• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Diversity, Equity and Inclusion (DEI) at Booking.com: 

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:  

• Let’s go places together: How we Hire




• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.