IT Support Technician

This role does not come with relocation assistance.

Role Overview: Booking.com is looking for a quality focused IT Support Desk Technician who wishes to immerse into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team.

Note: This role is a full-time on-site role, you need to be working from the office Monday-Friday with no hybrid option.

Key Job Responsibilities and Duties:

• Provide technical support to all employees of Booking.com face to face and remote through phone and email




• Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user




• Carry out local onsite maintenance tasks




• Liaise with local stakeholders upon needs to guarantee the regular running of business operations




• Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution




• Display knowledge of our internal organization by finding the right person that can assist in solving the issue




• Balance and prioritize multiple tasks from different sizes and business importance




• Document and contribute to the knowledge base




• Prepare computer hardware




• Provide administrative maintenance on user accounts




• Engage in interaction to resolve issues together with the team.




• Contribute to Booking.com's growth through interviewing, onboarding, or other recruitment efforts if requested

Role Qualifications and Requirements:

• Experience providing IT technical support




• Advanced troubleshooting experience both on-site and remote




• Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications




• Experience with SCCM, JAMF/Casper suite for imaging




• Experience with mobile devices: phones and tablets




• Knowledge of Microsoft Office suite and Google Suite in an enterprise environment




• Understanding of and experience with Active Directory and Windows Server usage, AD Domain’s, DNS service, DHCP service




• Understanding of and experience with TCP-IP, LAN, WAN and Chrome browser




• Experience with PC and Laptop’s hardware troubleshooting in an enterprise environment: both Mac and Windows




• Experience troubleshooting standalone and network printers




• Experience with any ticketing system such as ServiceNow, Jira Service Desk or Zendesk.




• Outstanding communication skills in English (written and verbal)




• Team player and ability to work independently with limited supervision

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave




• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 




• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe




• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide




• Working in a fast-paced and performance driven culture




• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit




• Promote and drive impactful and innovative engineering solutions




• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation




• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Inclusion at Booking.com: 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

• Let’s go places together: How we Hire




• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.