Sr Manager Finance Operations

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

The Role

We are seeking an experienced and highly analytical Senior Manager of Payment Operations to lead and optimize the execution of all bank transfer payments across our diverse Business Units (BUs). This critical role is responsible for ensuring the efficient, accurate, timely, and compliant processing of high-volume, multi-currency bank transfers, supporting Booking.com’s core business as well as accounts payable, payroll, and intercompany settlements. 

The Senior Manager of Payment Operations develops high-performing teams, owns direction and objectives, drives stakeholder management, and champions operational excellence through process improvement, technology enablement, innovation, and standardization.

The Senior Manager of Payment Operations plays a key role in strategic projects with strong focus on efficiency and scalability, and will be instrumental in designing and scaling teams and processes in a regulated environment. 

The role acts as a business advisor to Fintech, Payments Accounting, Treasury, Partner & Customer Service, and the BUs, partnering on data-driven solutions aligned to company strategy and customer experience.

Responsibilities

• Lead Daily Operations: Oversee the end-to-end execution of all outbound and inbound bank transfers (e.g., ACH, SEPA, SWIFT, wires) across multiple currencies and BUs, ensuring payments are processed accurately and on schedule.




• Incident Management: Establish and lead the process for rapid resolution of payment failures, rejections, returns, and reconciliation exceptions, ensuring root causes are identified and corrected.




• Operational Excellence: Continuously review, analyze, and re-engineer payment processes to drive significant improvements in straight-through processing (STP) rates, reduce manual intervention, and increase operational efficiency.




• System Enhancement: Identify and champion technology initiatives related to payment systems, ERP interfaces, bank file generation, and payment factory implementation.




• Project delivery: Own the realization of complex, business driven, cross-functional innovation and improvement projects, while ensuring global standardization and scalability of the innovation 




• Standardization: Develop and enforce standardized payment processes and best practices across all BUs to ensure consistency and scalability.




• Compliance: Ensure all payment operations adhere to internal controls, regulatory requirements (e.g., AML, KYC, sanctions screening), and banking regulations globally.

• Control Environment: Maintain a robust control framework, including segregation of duties, multi-level authorizations, and audit trails for all payment activities.

• Team Leadership: Hire, train, mentor, and manage a high-performing team of payment operations analyst, fostering a culture of accountability, accuracy, and customer service.




• Cross-Functional Partnership: Serve as the primary point of contact for payment execution matters, collaborating effectively with Product, Treasury, Accounting, and BU Leadership. Communicate across different leadership levels to align and drive initiatives acting as a strategic advisor to (Executive) Leadership Team on financial and accounting matters across the company




• Reporting & Analytics: Develop and present key performance indicators (KPIs) and metrics (e.g., payment volumes, success rates, exception trends) to senior management.

Requirements

• Degree - level


• Ideally 8-12 years plus relevant working experience



• Operational: proven experience managing operational teams and processes at scale.




• Technical Expertise: Deep knowledge of global payment processes.




• System Knowledge: Proven experience with ERP systems (e.g., SAP, Oracle) and bespoke payment systems or payment factory solutions.




• Regulatory Knowledge: Strong understanding of payment regulations, compliance requirements.




• Exceptional Analytical and Problem-Solving Skills: Ability to diagnose and solve complex operational and technical payment issues.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave




• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)




• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Inclusion at Booking.com: 

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

• Let’s go places together: How we Hire




• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.