CRM Functional Consultant

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Job Description

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

1. Bridging the gap between project and support teams through techno-functional expertise

• For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment


• Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines


• Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch


• Support the solutioning team from architectural design, coding, testing and implementation


• Understand the functional design as well as technical design and architecture to be implemented on the ERP system


• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production


• Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions


• Write code as per the developmental standards to decide upon the  implementation methodology


• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise


• Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency


• Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly


• Support on-site manager with the necessary details wrt any change and off-site support

2. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills


• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain


• Write papers, articles, case studies and publish them on the intranet


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