Business System Manager

About the Role: The Business System Manager is responsible for leading the assessment, development, and enhancement of Order to Cash processes with a specialized focus on SAP S4 HANA and BRIM solutions. This role serves as a bridge between business and technical teams, ensuring that system improvements are strategically aligned with organizational objectives. The position requires overseeing business transformation initiatives, driving process simplification and operational excellence, and enabling robust, standardized solutions that support evolving business needs. Responsibilities: End-to-End Business Process Analysis: Examine order to cash (OTC) workflows, pinpoint system challenges, and ensure improvements align with business objectives. Stakeholder Engagement: Cultivate strong relationships with BPM, GBS, and business leads for clear communication and solution alignment. Standardization & Solution Enablement: Partner to create efficient, scalable processes and technical solutions in SAP and related platforms. System Optimization: Identify opportunities for simplification, automation, and integration while maintaining compliance. Project Leadership: Facilitate workshops and reviews to confirm process changes, managing solution documentation and change management. Solution Integrity Assurance: Validate that technical solutions fulfill business and regulatory requirements through rigorous testing. Cross-Module Integration: Assess SAP modifications for impacts on other modules and systems, supporting seamless data flow. Continuous Improvement: Use KPIs, user feedback, and system performance to guide ongoing enhancements. Documentation & Best Practices: Maintain concise process maps, requirements, and training materials, promoting best practices in system analysis. Skills: Strategic Vision: Designs processes and systems for long-term growth and transformation beyond immediate needs. Business Acumen: Understands commercial Order to Cash drivers and translates technical solutions into business value. Technical Fluency: Engages confidently with stakeholders on SAP SD, BRIM, FICO, integrations, and platforms such as Salesforce and middleware. Problem Solving: Tackles challenges with creativity and data-driven rigor, leveraging stakeholder input for effective solutions. Change & Collaboration: Drives adoption of streamlined processes, working seamlessly across business and IT to reach consensus and champion improvements. Technical Expertise: Maps business requirements to scalable solutions, manages ERP/CRM integrations, and has hands-on experience in data migration, master data management, and security protocols. System Optimization & Continuous Improvement: Identifies and resolves process pain points, implements enhancements, and uses Agile or hybrid methodologies for ongoing optimization and performance. Cross-Platform Collaboration: Bridges SAP and platforms like SFDC to ensure robust end-to-end business processes and data integrity. Qualifications Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related discipline; MBA or relevant Master’s preferred. 8+ years of progressive experience in business system analysis, process management, solution enablement, with a strong emphasis on Order to Cash cycles. Expert-level understanding of SAP S4 HANA; Sales & Distribution (SD) and BRIM modules. Familiarity with FICO and cross-module integrations within SAP required; knowledge of systems outside SAP a definite plus. Proven ability to analyze complex business processes, challenge assumptions, and recommend actionable simplification strategies. Experience working with BPM and IT organizations to deliver standardized, scalable solutions. Advanced stakeholder management and facilitation skills, with the ability to influence at all levels of the organization. Exceptional documentation and presentation skills; able to translate technical concepts for business audiences and vice versa. Project leadership experience in large-scale system deployments or business transformation programs. Strong analytical mindset, attention to detail, and commitment to operational excellence. Ability to operate independently and manage multiple priorities in a fast-paced, global environment. Our offer A 40-hours working week with flexible working hours and the possibility to work from home. A salary fitting your skill level. 25 vacation days (based of 40 hours). A hybrid way of working, 8 days at the office per month. An informal working environment and with multiple events planned each year. Every day a lunch buffet is provided to enjoy with your colleagues and free of cost. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer („wir“ oder „uns“) möchte Sie darüber informieren, wie wir Ihre personenbezogenen Daten verarbeiten. In dieser Datenschutz- und Cookie-Erklärung erläutern wir, welche personenbezogenen Daten wir erfassen, verwenden und weitergeben. Einzelheiten zur DSGVO und anderen Datenschutzrichtlinien finden Sie auf unserer Seite „Karriere – Datenschutz und Cookies“.